Product technical support

 

All the help you need to get up and running

 

Not sure how to get started? Or looking for tips on how to grow your contact list? Whatever question you have, Market More's experienced Support Team are here to help you succeed, whether you're a valued customer, or just beginning your free trial.

 

Support Centre

 

Whether by online chat, email, phone support, or our comprehensive FAQs, we're here and ready to help.

Contact details
Email: support@marketmore.co.uk

 

Technical support is only available where a training package has been purchased. This is to ensure that all support is fairly managed and responses are made as swiftly as possible.

We will provide an email-based support system; support@marketmore.co.uk. Submitted support requests will be acknowledged via an automated email service.

Assistance includes (i) diagnosis of the support issue relating to the Market More software and (ii) a resolution of the support issue relating to the Market More software. We will use our best efforts to cure, as described below, reported and reproducible errors in the Market More software. We utilise the following two priority levels to allow you to categorise reported problems:

PRIORITY 1 – Urgent support requirement
PRIORITY 2 – General support requirement

The response time for each priority level is; within 3 working days* for urgent support requirements and; within 10 working days* for General support requirements. We make the final decision as to what is considered to be a general or urgent priority support issue.

A response is considered to be a diagnosis of the problem and a response back to the client of either a resolution of the problem or further steps required to achieve a resolution.

The minimum Market More contract is 3 months, thereafter 30 days notice is required to cancel the contract. Monthly payments to be made by Direct Debit. We may terminate this agreement at any time by providing the client with 30 days notice. If the client requires files to be extracted from Market More, we will provide the files on CDROM. A charge will be incurred for this service.

This service level agreement should be read in conjunction with our terms and conditions which can be found on our website www.marketmore.co.uk
* Response times are subject to normal working hours (9.00am - 5.30pm Monday to Friday) unless otherwise agreed.

 

Terms and conditions

 

Please click here to view the terms and conditions